Refund Policy

Last updated: August 12, 2026

This Refund Policy applies to all digital subscription services sold by NexPlay do Brasil Serviços Digitais LTDA, operating as NexPlay, UniTV, and YouCine ("Company", "we", "us", or "our"). By completing a purchase, you acknowledge and agree to this policy.

1. Digital Product Nature

Our products are digital access credentials (activation keys / login credentials) delivered electronically immediately after payment confirmation. Because the product is intangible and delivered instantly, all sales are generally final once the credentials have been activated or used.

2. Refund Eligibility

A refund may be granted only when all of the following conditions are met:

• The request is submitted within 7 calendar days from the date of purchase.
• The access credentials have not been activated, used, or shared with a third party.
• The service was unavailable or non-functional due to a technical failure attributable to us, and the issue could not be resolved within 72 hours of reported.
• The purchase was made in error (duplicate order, wrong plan selected) and reported before activation.

3. Non-Refundable Situations

Refunds will not be granted in the following situations:

• The customer changed their mind after activating the credentials.
• The service was not compatible with the customer's device, and the device requirements were clearly listed before purchase.
• The customer violated our Terms of Service, resulting in suspension or termination.
• The subscription period has already expired or partially elapsed.
• The customer initiated a chargeback without first contacting our support team.

4. How to Request a Refund

To request a refund, contact our support team via email at suporte@unitvcompany.com or WhatsApp at +55 54 99990-6654 with your order number, email used for purchase, and the reason for the request. Refund requests are reviewed within 3 business days.

5. Refund Method

Approved refunds are issued to the original payment method used at checkout. Processing times vary by payment processor and may take 5 to 15 business days to appear in your account. Pix refunds are typically processed faster.

6. Partial Refunds

In exceptional cases, we may offer a partial refund or service credit proportional to the unused portion of the subscription, at our sole discretion. This is evaluated on a case-by-case basis.

7. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve issues amicably. If a chargeback is filed without prior notice, we may suspend the customer's account and deny future purchases until the dispute is resolved.

8. Cancellation

Subscriptions are sold for a fixed term and do not automatically renew unless explicitly stated. To avoid renewal, no action is required before the end of the current term. For recurring subscriptions, cancellation requests must be submitted before the next billing date.

9. Changes to This Policy

We may update this Refund Policy from time to time. The most current version will be posted at this page with the effective date.

10. Contact

For any refund-related questions, contact us at suporte@unitvcompany.com or via WhatsApp at +55 54 99990-6654.