Privacy Policy

Last updated: August 12, 2026

NexPlay do Brasil Serviços Digitais LTDA ("NexPlay", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, applications, and subscription services.

1. Information We Collect

We collect the following categories of information:

• Account data: name, email address, phone number, and a secure password hash.
• Billing data: tax identification number (CPF/CNPJ), billing address, and payment method details.
• Transaction data: order history, subscription periods, payment confirmations, and refund records.
• Technical data: IP address, device type, browser type, operating system, and cookies where applicable.
• Communication data: messages sent through WhatsApp, email, or support tickets.

2. How We Use Your Information

We use your personal data to:

• Process orders, deliver digital access credentials, and confirm payments.
• Manage your account, subscriptions, and renewal reminders.
• Provide customer support and resolve technical issues.
• Comply with legal, tax, and regulatory obligations.
• Prevent fraud, abuse, and unauthorized access.
• Send transactional communications and, where permitted, promotional offers.

3. Legal Basis for Processing

We process your data based on: (i) performance of a contract; (ii) compliance with legal obligations; (iii) your consent; and (iv) our legitimate interests in fraud prevention, network security, and service improvement.

4. Data Sharing & Recipients

We do not sell your personal data. We share data only with trusted third parties necessary to operate our services:

• Payment processors: to authorize and process transactions securely.
• Cloud infrastructure providers: to host our website, database, and backups.
• Communication providers: to send transactional emails and WhatsApp messages.
• Legal authorities: when required by law, court order, or to protect our rights.

5. Data Security

We implement technical and organizational measures to protect your data, including encryption in transit (TLS/SSL), access controls, row-level security in our database, and regular backups. Access credentials are not stored in plain text.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. Billing records are retained for the period required by Brazilian tax law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications.
• Request a copy of your data in a portable format.
• Object to certain processing activities.

To exercise your rights, contact us at suporte@unitvcompany.com.

8. Cookies & Tracking

We use essential cookies to operate the website and optional analytics cookies to understand usage. You can manage your cookie preferences through your browser settings.

9. International Transfers

Some of our service providers may process data outside Brazil. When this occurs, we rely on appropriate safeguards, such as standard contractual clauses or adequacy decisions, to ensure an adequate level of protection.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted at this page with the effective date.

11. Contact

Data controller: NexPlay do Brasil Serviços Digitais LTDA
Email: suporte@unitvcompany.com
WhatsApp: +55 54 99990-6654